kostenfreier Versand innerhalb Deutschlands

Cancellation & Returns


A consumer is any natural person who enters into a transaction for a purpose that can be attributed to their commercial or independent professional activity

You can cancel your contract within 14 days without giving reasons in writing (eg a consigned by post mail, fax or e-mail.) Or - if the goods before the deadline - also by an adequate returning the goods withdraw. The period begins upon receipt of this instruction in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receiving the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 . 1 and 2 draft Law and our obligations according to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. To safeguard the withdrawal period is sufficient to send the revocation or thing.

Send the goods if in original packaging with all accessories (other than promotional materials, coupon, etc.) and with all packaging components as a prepaid, insured package back to us. The cardboard is a part of the article, please do not damage the original cardboard tape or otherwise.

the shipment of the goods has been carried to you by us, so you have to bear the cost of the insured return shipment. The choice of logistics service is your responsibility. The cost of an insured parcel vary and be in is normally between 4 and € 10. We assume no responsibility for postage due or uninsured returns that are lost in the mail, or damaged. In this case, we exclude a right of withdrawal.
For questions please contact us under info@luxaa.de available.

An effective application of the cooling send your return please exclusively to the following address:

Luxaa® | Tywear - Textile Solutions UG
Könneritzstraße 68
04229 Leipzig

consequences of Withdrawal

In case of an effective cancellation the mutually received benefits returned and any benefits (eg. As interest). If the services received and benefits (eg. As benefits of use), will release in part or return granted only in deteriorated condition or, appropriate compensation must be paid. For the deterioration and derived benefits, compensation must be made, as far as the benefits or deterioration due to a deal with the matter, beyond the consideration of the characteristics and functioning. By "testing the properties and functioning" refers to the testing and buying and trying out the goods, as it is possible and common in a shop.

Transportable items are to be returned at the customer's own risk. This has to bear the cost of returning the insured, provided that the delivered goods correspond to those ordered. Obligations to refund payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us upon receipt of the goods.

For refunds the same cash, which was used in the original transaction is used in deviation can be used Duch us a payment via bank transfer. If the customer requires a deviation in cash, so this is in writing, must be reported together with the dispatch of the goods or Wiederrufs. If caused by the customer's revised cash additional costs, this the customer has to bear. For changes in the choice of means of payment which were not communicated in good time with the written notice of cancellation, we assume no liability and warranty.

Exclusion of the cancellation

The right does not, inter alia, with contracts for the delivery of goods that are produced according to customer specifications, are clearly tailored to personal needs or which are not suitable due to their condition for a return.

Please avoid damage and contamination of the product. For use or deterioration of the goods, which as it is possible and common on testing and on and trying out in a shop, go out, we do not grant any right of withdrawal and no exchange.

We assume no responsibility for postage due or uninsured returns that are lost in the mail, or damaged. In this case, we exclude a right of withdrawal.

End of revocation

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